You will find answers to most of your shipping and returns-related questions on this page. If, however, you have any additional questions, please call or email us.
Shipping Methods & Pricing
We are based in North Carolina, USA, and offer both domestic and international shipping using the United States Postal Service (USPS) and United Parcel Service (UPS) methods presented below. Every package we ship comes with a tracking number that is emailed to you as we process your order.
Domestic U.S. Shipping Methods
We ship to all 50 states, D.C., Puerto Rico, all U.S. territories, and any APO that you are able to select from the state dropdown when you enter your address. Please note we have made some changes to our shipping options recently. We no longer ship guitars via USPS. All guitars are shipped via UPS Ground.
Economy
- $4.95 — all domestic U.S. orders below $50.00
- FREE — all domestic U.S. orders of $50.00 or more
- 3–9 business days (varies by destination)
USPS Priority Mail
Price based on the total order weight, package size, and your shipping address
- 2 business days to most destinations (occasional delays)
USPS Priority Mail Express
Price based on the total order weight, package size, and your shipping address
- 2 business days with USPS’s Money Back Guarantee in case of late delivery
UPS Ground
Price based on the total order weight, package size, and your shipping address
- 1–5 business days (varies by destination)
UPS 2nd Day Air
Price based on the total order weight, package size, and your shipping address
- 2 business days
UPS Next Day Air
Price based on the total order weight, package size, and your shipping address
- 1 business day
For exact shipping estimates, you can use the shipping estimator—you’ll find it in the right margin on the shopping cart page when you add at least 1 shippable item to your cart.
International Shipping Methods
We ship to most countries. If you are able to select your country from the dropdown when you enter your address, we ship there! However, we are no longer offering our standard shipping options for overseas guitar orders as they are cost-prohibitive. We suggest using third-party shipping services such as MyUS.com for shipping guitars.
Please use a third-party shipping handler such as MyUS.Com to arrange for shipping of guitars. We will pay for shipping of any guitar or item valued at $50.00 or more to any shipping handler based in the continental US. The customer will make arrangements and pay for shipping from the domestic shipping handler to the final destination. There is a $200 US documentation and handling fee for customs and export documentation for guitars. Customers are responsible for all duties and taxes of the destination country.
USPS First-Class Package International
Price based on the total order weight, package size, and your shipping address outside the USA; not available for orders above $400.00 or packages above 4 pounds
- Delivery may take a month or longer; tracking often stops at the last U.S. location
USPS Priority Mail International
Price based on the total order weight, package size, and your shipping address outside the USA
- 6–10 business days to most major markets, with occasional delays
USPS Priority Mail Express International
Price based on the total order weight, package size, and your shipping address outside the USA
- 3–5 business days to most major markets, with occasional delays
UPS Standard
Price based on the total order weight, package size, and your shipping address in Canada or Mexico
- Transit time varies by destination
UPS Worldwide Expedited
Price based on the total order weight, package size, and your shipping address outside the USA
- 2–5 business days, mostly on-time delivery
UPS Worldwide Express
Price based on the total order weight, package size, and your shipping address outside the USA
- 1–3 Business Days, mostly on-time delivery
For exact shipping quotes, you can use the shipping estimator on the shopping cart page when you add at least 1 shippable item to your cart.
Shipping Schedule
In-Stock Items
We cannot guarantee exact delivery times as they depend on third-party carriers. However, we guarantee the following processing schedule for all in-stock items:
- Orders received before 6 pm Eastern U.S. time ship the next business day, except if we are setting up your musical instrument.
Business days are Monday to Friday, except the following federal holidays:
- New Year’s Day
- Martin Luther King, Jr.’s Day
- President’s Day
- Memorial Day
- Independence Day
- Labor Day
- Columbus Day
- Veterans’ Day
- Thanksgiving Day
- Christmas Day
Out-of-Stock and Special Order Items
Please contact us to inquire about availability of specific out-of-stock items and the expected turnaround time for specific special-order items. We have a back-in-stock notification system in place.
Returns & Replacements
Musical Instruments
All of our stock instruments—guitars, guileles, and ukuleles—are shipped on approval. We will issue a full refund less shipping and insurance (both ways) if you notify us of your intention to return the instrument within 3 days of its receipt. Custom order instruments, preorders, or instruments customized or modified at the customer's request are eligible for store credit only.
The instrument must be returned in the original condition in which it left All Strings Nylon to qualify for the full refund or full store credit. We thoroughly inspect all instruments for cosmetic imperfections and playability, and then carefully pack them to ensure they arrive undamaged. Please save all packing materials so they are available to appropriately pack your instrument if you decide to return it. Returned merchandise is the responsibility of the buyer until received and inspected by ASN, so please make sure you fully insure it for its full value.
All Other Items
We will accept returns of unopened items (except musical instruments) within 30 days of order receipt by the Customer. Both the product and packaging must be in unused/resalable condition unless the product is defective. Customers are responsible for the cost of return shipping except for defective items. We will cover the return shipping of all defective items returned to us.
If an Item Arrived Damaged
If, despite our careful packing, any item in your order arrives damaged, please notify us immediately. We will work with you to begin the insurance claim process. The carrier will verify the damage at your location. Please save the box and all packing materials. This is very important! Do not modify the box. Do not attempt to return the item to us.
Once we have initiated the insurance claim process we will make arrangements to ship out a replacement at no cost to you. The insurance company will make a determination whether to collect the item or return it to us. We will send you a pre-paid return label if the item needs to be returned to us. If we are out of stock of your item, you will have the option to wait for a replacement of the same item or we will apply a credit to you towards another item in stock of equal or greater value. In case of a damaged one-of-a-kind instrument, once we’re done crying, we will present to you other instrument choices available at the time.
If We Messed Up
In the rare event we shipped you the wrong item, we apologize profusely in advance. We will ship you the correct item without delay, at no extra cost to you. We’ll also send you a prepaid shipping label so you can return the wrong item.
Steps For All Returns
To return an item, reply to your order confirmation email and answer the following questions:
- Which item or items do you wish to return?
- Why do you wish to return the item(s)?
- Would you like a replacement, a refund, or store credit?¹
¹ Please note that if you request a refund or store credit, any A$N Buck$ you earned for your purchase will be deducted from your account. If you already spent or transferred your A$N Buck$, your refund or credit will be adjusted accordingly, at the rate of 100 A$N Buck$ per $1.